Step 3 Check the Enable This Hunt List check box and the For Voice Mail Step 2 Enter a name and description for the hunt list and select a CUCM group. Step 1 In CUCM Administration, go to Call Routing > Route/Hunt > Hunt List, and click Add New. To add a hunt list using the previously configured line group, follow these steps: The line group should contain only the voice-mail ports that are used to answer calls to the voice-mail system and automated-attendant system. NOTE If some voice-mail ports will be used in Unity for dial out only (call transfer, message notifications, or message-waiting indication), they must not be included in the line group. Internal Caller ID Display (ASCII format]
Step 2 Enter a name for the line group, select the top-down distribution algorithm, and add the previously configured voice-mail ports to the line group.įigure 18-9 Voice Mail Port ConfigurationĬommon Device Configuration Calling Search Space AAR Calling Search Space Location* Step 1 In CUCM Administration, go to Call Routing > Route/Hunt > Line Group, and click Add New. To add a line group with voice-mail ports, follow these steps (as illustrated in Figure 18-10):
Figure 18-9 shows the Voice-Mail Port Configuration window. These can be internal phone DNs, route patterns, MWI numbers, or any dialable PSTN pattern for message notification. The combined CSS must allow calls to subscriber phones and any other number where the voice-mail system may perform message notification. The CSS of a voice port is composed of a device and line CSS. Step 5 Repeat the preceding steps to configure additional voice-mail ports. The hunt pilot should be in a DID range to enable roaming users to dial the voice-mail pilot point directly over the PSTN. The hunt pilot will distribute calls to various voice-mail ports after the ports have been placed into a line group. The DNs of the voice-mail ports will not be dialed directly. NOTE The DN of a voice-mail port should not use a number from the DID block purchased from the PSTN service provider. Step 4 Enter a DN for the voice-mail port. More information about how to enable security in a CUCM cluster is provided in Cisco Unified Communications IP Telephony, Part 2. To enable security in the CUCM cluster, additional hardware products (security tokens) have to be purchased, and the cluster has to be configured for secure operation. If the CUCM cluster has not been enabled for security, the device security mode must be set to Non Secure Voice Mail Port for the voice-mail port to function correctly. NOTE The device security mode is a mandatory parameter and does not have a default value. The port name must have a suffix of VIx, where x is a number starting with 1 for the first voice-mail port and incrementing by 1 for each additional port. Step 2 Configure the voice-mail port with a port name and description and select a device pool. Step 1 In CUCM Administration, go to Voice Mail > Cisco Voice Mail Port, and click Add New. To add voice-mail ports, follow these steps: Message Waiting Indicator* (t qr (- g^ Calling Search Space | VoiceMail_C55 The CSS at the voice-mail ports must include the partition of the MWI numbers. Voice-mail ports are the only devices that should be dialing the MWI On or MWI Off codes. A partition at a message-waiting number specifies what devices are allowed to dial the MWI number. The MWI On configuration is displayed in Figure 18-8. Step 3 Repeat the preceding step to create a message-waiting number for MWI Off using a unique number. Step 2 Configure a message-waiting number and description and set the MWI to On. Step 1 In CUCM Administration, go to Voice Mail > Message Waiting and click Add New. To add message-waiting numbers, follow these steps: You can access the Cisco Voice Mail Port wizard from Voice Mail > Cisco Voice Mail Port Wizard.
All other steps have to be performed manually. The voice-mail ports are added and assigned to a line group. The Cisco Voice Mail Port wizard allows quick configuration of a high number of voice-mail ports by specifying the number of voice-mail ports to be created. NOTE Steps 2 and 3 can be performed by using the Cisco Voice Mail Port wizard. Seven steps are required to prepare CUCM to integrate with a Cisco Unity voice-mail system using SCCP, as follows: